Studio Policies & terms
FREEVOICEVALENTINAMASLOVSKA
Valentyna Maslovska-Birgiel
Welcome
My goal is to provide every student with high-quality, personalised vocal coaching in a professional, supportive and respectful environment.
These Studio Policies & Terms explain how lessons and bookings work and help protect the time, commitment and professionalism of both teacher and student.
By booking a consultation, lesson or other service, you confirm that you have read, understood and agreed to these Studio Policies & Terms.
After making a booking, you will receive the relevant Studio Policies & Terms and any forms or policies that apply to your service. This gives you an opportunity to review everything again before your session.
Depending on the service, these documents may include the Adult Consent Form, Parent / Legal Guardian Consent Form, Safeguarding & Child Protection Policy, Privacy Policy and, where applicable, a Tuition Agreement.
Clients are responsible for reading the documents provided to them and completing any required forms before lessons begin.
1. Initial Consultations, Audition Preparation & Public Speaking Consultations
Initial Voice Consultations, Audition Preparation Sessions and Initial Public Speaking Consultations require 100% payment in advance.
Your booking is confirmed only once payment has been received. Until payment is received, the selected appointment time cannot be guaranteed.
Payments for confirmed bookings are non-refundable, subject to any rights that may apply under applicable law.
If you need to reschedule, you must contact me at least 72 hours before your scheduled appointment.
Rescheduling is subject to availability. If no suitable alternative appointment is available within a reasonable timeframe, the original booking remains valid and the payment is not refundable.
Please make sure that you are available at the selected time before confirming your booking.
Required Documents Before the Session
After making a booking, you will receive the relevant Studio Policies & Terms and any applicable forms or policies so that you have an opportunity to review everything again before your session.
Where a consent form, client information form or other document is required, it must be completed and returned before the first session.
Payment and completion of all required documentation are both required before the lesson or service can take place.
If you choose not to provide the required documentation, or do not complete it before the scheduled session, the session may not take place.
If the session cannot go ahead because the client has not completed or returned the required documents, this will be treated as a client-side cancellation and the payment will remain non-refundable.
This does not apply where the inability to proceed is caused by the teacher or by circumstances for which the teacher is responsible.
2. Ongoing Voice Coaching
Students wishing to begin regular weekly coaching must first complete an Initial Consultation, unless otherwise agreed.
Following the consultation, regular students will receive:
a fixed weekly lesson time;
a Tuition Agreement, where applicable; and
payment details for ongoing vocal training.
Regular tuition is offered at a reduced rate in exchange for commitment to a reserved weekly lesson slot.
Payments for regular tuition are collected one month in advance through the agreed payment method.
Regular tuition normally consists of one lesson per week, with four lessons per monthly payment period.
1:1 Voice Sessions are designed as an ongoing process focused on long-term vocal, musical and artistic development.
For this reason, regular coaching requires a minimum commitment of 3–4 months, as agreed when the Tuition Agreement is established.
After the initial commitment period has been completed, one month's written notice is required to cancel regular tuition.
The notice period applies to the tuition arrangement and is separate from the lesson rescheduling policy.
However, the tuition arrangement is terminated, any previously approved rescheduled lessons must be completed within the notice period and before the end of the tuition arrangement.
3. Attendance & Rescheduling Policy
Regular students may request to reschedule up to two lessons during the agreed tuition period where:
at least 24 hours' notice is provided; and
the reason for the absence is illness that prevents the student from actively taking part in the lesson.
For an approved rescheduled lesson, I will offer up to two alternative dates or times, taking the student's schedule into consideration.
The alternative dates or times will also depend on my availability.
If neither of the two proposed alternatives is suitable for the student, the lesson will be considered delivered and there will be no further replacement lesson or refund.
Lessons missed due to holidays, travel, birthdays, social events, work commitments, appointments, personal arrangements or other non-illness reasons are not eligible for rescheduling or refund.
The reduced regular tuition price reflects the reservation of a dedicated weekly time slot. Students are therefore expected to organise their schedules accordingly.
Rescheduled lessons must be arranged within a reasonable timeframe and cannot be carried forward indefinitely.
4. Exceptional Circumstances
If a serious illness or significant unforeseen circumstance prevents you from attending lessons for an extended period, please contact me as soon as possible.
Each situation will be considered individually.
Where appropriate and reasonably possible, an alternative arrangement may be discussed.
Any exception to the standard policies is at the discretion of the teacher and does not create an ongoing entitlement to exceptions.
5. Online Lessons
Lessons are primarily delivered online.
Students are responsible for ensuring they have:
a stable internet connection;
suitable equipment;
a working microphone and camera where required;
access to the agreed online platform; and
an appropriate environment for the session.
If a lesson cannot be completed because of technical problems on the student's side, the lesson will normally be considered delivered and no refund or replacement lesson will be provided.
Students should make reasonable efforts to check their equipment and internet connection before the lesson.
If technical issues occur on the teacher's side and prevent the lesson from taking place, the lesson will be rescheduled.
6. In-Person & Hybrid Sessions
Some sessions may be available in person depending on location, availability and the nature of the service.
The exact location will be confirmed individually before the session.
Private teaching locations will not be publicly displayed and will only be shared with confirmed clients where necessary.
Students attending in-person sessions agree to respect the professional and private nature of the teaching environment.
Students are expected to follow reasonable safety instructions relating to the agreed teaching location.
7. Punctuality
Students are expected to arrive or connect on time.
If a student arrives or joins late, the lesson will normally still finish at the originally scheduled time.
Late arrival does not automatically entitle the student to additional lesson time, a refund or a replacement session.
This is necessary to avoid affecting other appointments.
8. Teacher Cancellations
If a lesson needs to be cancelled or postponed by the teacher, the student will not lose the lesson.
The lesson will be rescheduled at a mutually convenient time, subject to availability.
The missed lesson will be made up as soon as reasonably possible.
A lesson cancelled by the teacher does not count towards the student's two allowed rescheduled lessons.
9. Recording Policy
Students may not audio record, video record, photograph or otherwise record the teacher, the lesson or any part of the session without the teacher's prior permission.
Unauthorised recording, copying, reproduction or sharing of the teacher, lesson content or teaching materials is not permitted.
Where the client has provided the appropriate consent in the relevant consent form, the teacher may make audio, video and/or photographic recordings of the client during lessons for agreed teaching, feedback, assessment, progress or other coaching-related purposes.
Any recordings made by the teacher will be handled in accordance with the consent provided by the client and the FREEVOICEVALENTINAMASLOVSKA Privacy Policy.
Recording for promotional or marketing purposes is separate from teaching or progress recording.
The relevant recording and promotional choices must be completed and agreed before lessons begin. Promotional use will only take place where the client has specifically given consent.
Promotional consent may be withdrawn for future use, subject to applicable law and the Privacy Policy.
10. Confidentiality
Information shared during lessons and consultations will be treated respectfully and confidentially.
This may include vocal assessments, audition preparation, artistic goals, career discussions and personal information shared during coaching.
Information will not normally be shared with third parties unless:
the client has given appropriate permission;
sharing is necessary for safeguarding or safety reasons;
disclosure is required by law; or
there is another lawful reason for sharing the information.
11. Teaching Materials & Intellectual Property
Exercises, documents, recordings, practice plans, lesson materials and other educational resources provided during lessons remain the intellectual property of the teacher unless otherwise stated.
Materials are provided for the student's personal educational use.
They may not be copied, distributed, published, commercially exploited, shared with third parties or sold without prior written permission.
Students may use materials provided to them for their own practice and development.
12. Students Under 18
Students under the age of 18 are welcome.
Written consent from a parent or legal guardian is required before lessons begin.
The appropriate parent or legal guardian consent form must be completed and provided before the first session.
Parents or legal guardians will also be provided with the relevant safeguarding information and policies.
The FREEVOICEVALENTINAMASLOVSKA Safeguarding & Child Protection Policy applies to under-18 students.
13. Health & Vocal Wellbeing
Voice coaching is an educational and coaching service. It does not replace medical advice, diagnosis or treatment.
Students experiencing persistent vocal pain, discomfort, loss of voice, breathing difficulties or other health concerns should seek advice from an appropriate healthcare professional.
Students are responsible for informing the teacher of any relevant condition, injury, limitation or other circumstance that may affect safe participation.
Students should communicate during a session if an exercise causes pain, significant discomfort, dizziness, breathing difficulty or another concerning symptom.
The teacher may modify, pause or stop an exercise where there is a reasonable concern about the student's wellbeing.
If a student becomes seriously unwell or there is a serious health or safety concern during a lesson, the lesson may be stopped immediately. A lesson that has already started and is subsequently stopped or ended early due to the student’s circumstances, conduct, or actions will not be rescheduled or refunded, regardless of the amount of lesson time remaining.
If a lesson is stopped or ended early due to circumstances attributable to the teacher, the remaining lesson time will be rescheduled at no additional cost to the student.
14. Practice & Student Commitment
Vocal development requires consistent attendance, independent practice and active participation.
Lessons are personalised to individual goals, abilities and circumstances.
However, specific outcomes such as audition results, employment opportunities, professional opportunities, performance outcomes or career success cannot be guaranteed.
Progress depends on many factors, including the student's attendance, practice, consistency, starting point, individual circumstances and engagement with the coaching process.
15. Professional Conduct
Lessons are conducted in a respectful and professional environment. Both teacher and student are expected to communicate respectfully.
The teacher reserves the right to refuse a booking, pause a session or terminate tuition where there are serious or repeated issues including:
repeated breaches of these Terms;
non-payment;
inappropriate, disrespectful, threatening or abusive behaviour;
harassment;
inappropriate conduct towards the teacher or another person;
conduct that prevents a safe or professional learning environment; or
failure to comply with reasonable safeguarding or safety requirements.
Where tuition is terminated because of serious or repeated client misconduct, refunds will not normally be provided for unused services unless required by applicable law or otherwise agreed by the teacher.
16. Payments
All payments must be made using the payment method and within the timeframe communicated at the time of booking or within the relevant Tuition Agreement.
A booking is not considered confirmed until the required payment has been received.
For regular tuition, monthly payment is required in advance for the agreed tuition period.
Failure to make payment on time may result in the lesson or tuition arrangement being suspended or cancelled.
17. Privacy & Personal Information
Personal information is collected and used in connection with providing and administering services, including bookings, communication, payments, lesson management, record keeping, safeguarding and other business or legal requirements where applicable.
Personal information will be handled in accordance with applicable UK data protection law and the FREEVOICEVALENTINAMASLOVSKA Privacy Policy.
Privacy Policy:
FREEVOICEVALENTINAMASLOVSKA Privacy Policy
18. Changes to Policies & Fees
These Studio Policies & Terms may be updated from time to time to reflect changes in the business, services, legal requirements or working practices.
Lesson fees and regular tuition prices may also change.
Students will receive reasonable notice of significant changes affecting ongoing tuition.
Where a change affects an existing Tuition Agreement, the applicable notice and agreement will be taken into account.
The current version of these Studio Policies & Terms will apply to new bookings from the stated effective date.
19. Agreement to These Terms
By booking a consultation, lesson or other service with FREEVOICEVALENTINAMASLOVSKA, you confirm that you have had an opportunity to read these Studio Policies & Terms.
Where additional forms or agreements are required, you agree to complete and return them before the relevant service begins.
By proceeding with a booking after receiving the applicable policies, terms and forms, you confirm your acceptance of the requirements applicable to your service.
20. Contact
FREEVOICEVALENTINAMASLOVSKA
Valentyna Maslovska-Birgiel
Email: vale.cooperation@gmail.com
Website: freevoicevalentinamaslovska.co.uk
Last updated: 19 September 2026
© 2026 Valentyna Maslovska-Birgiel. All rights reserved.